When you book an Experience, Routri provides the Platform, but not the Experience itself. Routri is a company incorporated under the laws of Egypt, operating from the Red Sea region.
Some of the words you'll see on this page have specific meanings, so please check the definitions in the Routri Terms of Use.
We provide a place for you to discover and book Experiences.
When you make a Booking on our Platform, you enter into a contract with the Supplier—i.e. the person or entity selling the Experience to you, who is responsible for providing the Experience.
Before being listed, Suppliers enter into a contract with Routri to allow Routri to promote and make those Experiences available for booking on Routri's site and through Routri's third party distribution channels. Experiences must meet Routri's Acceptance Criteria and Quality Standards to be listed, and stay listed, on the Platform.
The Experiences you see displayed on the Platform are not reflective of all the experiences available either online or offline.
We don't sell any Experiences, and we don't own any of the businesses you see listed on our site. When you make a Booking, the Supplier pays Routri a commission after you've had the Experience.
We use various systems on the Platform to rank and recommend Experiences, to allow you to search for Experiences, and to sort and order what you see (we'll refer to them as "Systems" here). We use Systems to present information on the Platform to help you discover Experiences we think you'll enjoy.
We offer you the ability to search for Experiences, and we provide recommendations based on what you input into the search box, for example a geographical location. In presenting you with a list based on your search, we may sometimes also use information we have gathered based on how you interact with the Platform, including but not limited to your past searches on the Platform, or how you navigated to the Platform.
When listings first appear as a result of a search, they will be sorted in a default order which may be labeled "Featured." This default sort order recommends Experiences using a System that takes into account some or all of the following: relevance, quality, reviews, ratings, photographs (quality and quantity), popularity, availability, pricing, and bookings made through Routri.
Many of the above factors help the Systems decide which Experiences might be the most interesting and relevant to you. The factors that most often carry the most weight are relevance, quality ratings, and booking volume.
If you would prefer that we show you Experiences based on different parameters, you can sort results in other ways, which might include:
Whichever way you choose to order your results, you'll be able to narrow them down using different filters, which might include:
We present Experiences in various ways on the Platform, including on horizontal shelves. Often, the wording at the top of the shelf will explain the primary basis on which Experiences are shown. For example, "Recently Viewed" or "Popular in Hurghada."
You can only submit a review or rating of an experience to Routri if you were the person who made the booking through Routri. Before publication, each review goes through an automated tracking system, which collects information for each of the following criteria: who, what, how, and when.
When the system detects a problem with a review, it may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists. It usually takes 24–48 hours for reviews to appear on our site.
Your review will remain published on our site indefinitely. Your review will only be removed if you wish to remove it by contacting us or if our team of moderators has determined that the review does not meet our criteria for publication.
Reviews written in exchange for personal benefits such as gifts, services, or money will be removed. Suppliers are free to encourage customers to post their reviews when they return home. However, no Supplier may offer any incentive, discount, upgrade, or special treatment for a current or future Experience in exchange for a review.
Once submitted, your review cannot be modified.
When you make a Booking, you will pay the total price of the Experience, inclusive of any taxes and fees. Suppliers are required to provide clear information in their listing about any additional fees that are payable for optional extras, or about mandatory fees that may be payable to a third party upon arrival at, or during, the Experience.
Routri will process your payment for the Experience. For more information, refer to our Terms of Use.
If you book an Experience, Routri will provide customer support in the event of a dispute and will work with the Supplier to help the parties reach a resolution. However, Routri does not offer any guarantees or warranties in relation to any Experience or Supplier.
For more information, please see our Terms of Use. If you have any questions, or if something doesn't go according to plan, contact us.