Politique de remboursement

1. Introduction

Chez Routri, nous comprenons que les plans peuvent changer. Cette Politique de Remboursement est conçue pour fournir de la clarté sur quand et comment les remboursements sont traités pour les réservations de tours, les dépôts et autres services. Notre objectif est d'être juste et transparent tout en maintenant la viabilité de nos opérations commerciales.

2. Calendrier de remboursement standard

Le calendrier de remboursement suivant s'applique aux réservations de tours standard :

3. Special Tour Packages

Premium, limited availability, and special event tours may have different refund policies. These will be clearly stated on the specific tour page and booking confirmation. Generally, special tours have the following refund schedule:

4. Deposits and Installment Payments

For tours requiring deposits or installment payments:

• Deposits are typically non-refundable but may be transferred to another tour date within 12 months.
• Installment payments follow the standard refund schedule based on when cancellation occurs.
• Full payment is usually required 30 days before tour departure, at which point the standard cancellation policy applies.

5. Exceptional Circumstances

We understand that exceptional circumstances may prevent travel. In the following situations, we offer more flexible refund options:

5.1 Medical Emergencies

In case of serious illness or injury preventing travel, we offer a full refund or credit for future travel with proper medical documentation.

5.2 Bereavement

In the unfortunate event of death in the immediate family, we offer a full refund or credit for future travel.

5.3 Natural Disasters and Civil Unrest

If a natural disaster, civil unrest, or other extraordinary events make travel to the destination unsafe, we will offer a full refund or alternative tour options.

6. Tour Cancellations by Routri

If we need to cancel a tour due to unforeseen circumstances, insufficient participation, or other reasons:

• You will receive a 100% refund of all payments made.
• Alternatively, you can choose to transfer your booking to another available tour or date.
• Routri is not responsible for other expenses you may have incurred in preparation for the cancelled tour, such as non-refundable flight tickets, visa fees, vaccinations, or equipment purchases.

7. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance at the time of booking. A good insurance policy will cover cancellation costs and additional expenses incurred due to unexpected events.

8. Partial Use of Services

No refunds will be provided for services partially used or unused after the tour has begun, including:

• Arriving late or leaving a tour early
• Missed included activities or meals
• Optional activities not taken
• Voluntary or involuntary termination/departure from a tour

9. Processing Fees

All refunds are subject to the following processing fees:

• Standard processing fee: $50 USD per person
• Credit card and payment gateway fees (typically 3-5% of the refunded amount) are non-refundable
• Wire transfer fees for international refunds will be deducted from the refund amount

10. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your Routri account
2. Navigate to "My Bookings"
3. Select the booking you wish to cancel
4. Click on the "Request Cancellation" button
5. Complete the cancellation form, providing all required information
6. Submit your request

Alternatively, you can contact our customer service team directly at support@routri.com or call +20 1281527008.

11. Changes to This Policy

Routri reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new policy.

12. Contact Information

If you have any questions about our Refund Policy, please contact us:

• Email: bookings@routri.com
• Phone: +20 1281527008
• Address: Routri, El Gouna, Red Sea Governorate, Egypt