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Quick answers to common questions
Pick a tour, choose your date and group size, then check out — you'll get instant confirmation by email. The whole process takes under 2 minutes. Your booking voucher includes a QR code, meeting point, and your operator's direct phone number so you're set from the moment you land.
Most tours offer free cancellation up to 24 hours before the start time — no questions asked. Some multi-day or private tours may have a 48-hour or 72-hour window. The exact policy is shown on every tour page before you book. Refunds are processed within 5–7 business days to your original payment method.
Most tours include free hotel pickup and drop-off from hotels in the main tourist zones (Hurghada city center, El Gouna, Sahl Hasheesh, Makadi Bay, Soma Bay, Marsa Alam resorts, Sharm El Sheikh, Dahab). Your exact pickup time is confirmed the evening before via email or SMS. Hotels outside the standard zone may have a small transfer supplement — this is noted on the tour page.
Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are processed through Stripe's PCI-compliant gateway with 256-bit SSL encryption — the same security standard used by major banks. Prices are shown in your local currency based on your location.
We process refunds within 5–7 business days. After that, it depends on your bank or card issuer — credit cards typically take 5–10 business days, PayPal is usually 1–3 days. If you haven't received your refund after 14 business days, contact us with your booking reference.
Every tour page has a detailed "What's Included" section. Most tours cover guide services, equipment, and round-trip hotel transfers. Boat tours typically include lunch, snorkeling gear, and soft drinks. Diving tours include full equipment, tanks, and a certified dive master. Anything not included is listed under "Exclusions" so there are no surprises.
Pick a tour, choose your date and group size, then check out — you'll get instant confirmation by email. The whole process takes under 2 minutes. Your booking voucher includes a QR code, meeting point, and your operator's direct phone number so you're set from the moment you land.
Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are processed through Stripe's PCI-compliant gateway with 256-bit SSL encryption — the same security standard used by major banks. Prices are shown in your local currency based on your location.
You're charged at the time of booking. For tours with free cancellation, you may see a temporary hold that converts to a full charge 24 hours before the activity. If you cancel within the free cancellation window, the hold is released — typically within 3–5 business days depending on your bank.
Yes — enter the traveler's name and details at checkout. The confirmation email and voucher go to your email address, so you can forward it whenever you're ready. Great for birthdays, anniversaries, or surprising someone with a Red Sea diving trip.
That's a temporary authorization hold, not an actual charge. Your bank will release it automatically within 3–5 business days. If it hasn't cleared after 7 days, email support@routri.com with your booking reference and a screenshot of the charge — we'll sort it out with your bank.
No — guest checkout is available. That said, creating a free account lets you track bookings, save tours to your wishlist, and rebook past favorites in one click. It takes about 30 seconds.
Every tour page has a detailed "What's Included" section. Most tours cover guide services, equipment, and round-trip hotel transfers. Boat tours typically include lunch, snorkeling gear, and soft drinks. Diving tours include full equipment, tanks, and a certified dive master. Anything not included is listed under "Exclusions" so there are no surprises.
Most tours offer free cancellation up to 24 hours before the start time — no questions asked. Some multi-day or private tours may have a 48-hour or 72-hour window. The exact policy is shown on every tour page before you book. Refunds are processed within 5–7 business days to your original payment method.
Log in → My Bookings → select the reservation → Cancel Booking. You'll see the refund amount before confirming. A cancellation confirmation email arrives within minutes. No account? Email support@routri.com with your booking reference and we'll handle it.
We process refunds within 5–7 business days. After that, it depends on your bank or card issuer — credit cards typically take 5–10 business days, PayPal is usually 1–3 days. If you haven't received your refund after 14 business days, contact us with your booking reference.
You get a full refund or the option to reschedule — your choice. Operators occasionally cancel due to rough seas, sandstorms, or minimum participant requirements. We notify you by email and SMS as early as possible (usually the evening before). In Red Sea destinations, weather cancellations are rare outside December–February.
Yes — contact us at least 24 hours before your tour with your booking reference and preferred new date. Rescheduling is free and subject to availability. For same-day changes, call or WhatsApp us at +20 128 152 7008 and we'll do our best to accommodate you.
No-shows are generally non-refundable. If you're running late, call the operator immediately — the phone number is on your voucher. Many operators in Hurghada and Sharm El Sheikh can wait 15–20 minutes for hotel pickups. For port departures (boat tours), the vessel can't wait, so set an alarm.
Most tours include free hotel pickup and drop-off from hotels in the main tourist zones (Hurghada city center, El Gouna, Sahl Hasheesh, Makadi Bay, Soma Bay, Marsa Alam resorts, Sharm El Sheikh, Dahab). Your exact pickup time is confirmed the evening before via email or SMS. Hotels outside the standard zone may have a small transfer supplement — this is noted on the tour page.
Essentials for most Egypt tours: sunscreen (SPF 50+), hat, sunglasses, comfortable shoes, water bottle, and your phone for photos. For boat and snorkeling trips, bring a towel and swimwear. For desert safaris, bring a light jacket for the evening. Each tour page has a specific "What to Bring" checklist tailored to the activity.
Many tours are family-friendly — look for the "Family Friendly" badge on tour pages. Boat trips and snorkeling are generally suitable for ages 6+. Intro diving starts at age 10 (PADI standards). Desert quad biking requires ages 16+ for solo riders, though younger kids can ride with a parent. Each tour page lists age requirements clearly.
English and Arabic are available on virtually all tours. German, Russian, Italian, French, and Spanish guides are common in Hurghada, Sharm El Sheikh, and Marsa Alam — these are the most popular tourist nationalities in Egypt's Red Sea resorts. Select your preferred language during booking or contact us to confirm availability for your date.
Absolutely — solo travelers are welcome on all group tours and it's a great way to meet fellow travelers. No single supplement on group tours. If you prefer a private experience, most tours offer a private option at a higher rate. About 30% of Routri bookings are solo travelers.
Safety comes first. Boat tours are canceled if seas exceed Beaufort scale 5 (wave height >2m) — you'll get a full refund or free reschedule. Desert safaris run in most conditions except sandstorms. The Red Sea has 300+ sunny days per year, so cancellations are uncommon. Your operator contacts you the evening before if conditions look unfavorable.
Full-day boat tours typically include a buffet lunch, soft drinks, and water. Half-day tours usually include water and snacks. Desert safari dinners feature traditional Bedouin BBQ. Check the "What's Included" section on each tour page — if meals aren't included, there are always opportunities to buy food during the activity.
It depends on the activity. Small-group tours: 6–12 people. Standard boat tours: 20–40 guests on larger vessels. Diving trips: 4–8 divers per boat. Private tours: just your party. Group size is listed on every tour page so you know what to expect before booking.
Click "Sign In" in the top menu → "Create Account" → enter your email and choose a password. Verify your email and you're done — takes about 30 seconds. You can also create an account during checkout. Your account gives you access to booking history, wishlists, and faster future checkouts.
Go to Sign In → "Forgot Password" → enter your email. You'll receive a reset link within a minute. Check your spam/junk folder if it doesn't arrive. The link expires after 24 hours. If you still can't get in, WhatsApp us at +20 128 152 7008 and we'll help.
Log in → click your profile icon → "My Bookings". You'll see all reservations with status, dates, vouchers, and cancellation options. Upcoming bookings show a countdown and your operator's contact details. Past bookings let you leave reviews and rebook the same tour.
Log in → profile icon → "Profile Settings". You can update your name, email, phone number, and password. Changes take effect immediately. If you need to change the email associated with past bookings, contact support.
Yes — tap the heart icon on any tour card to save it. Access your wishlist from the heart icon in the navigation bar. Wishlists are synced across devices when you're logged in. Handy for planning a trip with multiple activities.
Try these steps: 1) Clear your browser cache and cookies. 2) Try a different browser (Chrome, Safari, Firefox). 3) Disable browser extensions that might block scripts. 4) Check your internet connection. Routri works best on Chrome 90+, Safari 15+, Firefox 90+, or Edge 90+. If the issue persists, screenshot the error and send it to support@routri.com.
Check your spam/junk folder first — booking emails come from noreply@routri.com. Add this address to your contacts to prevent future filtering. Still nothing? Log in to your account → "My Bookings" to access your voucher directly. Or WhatsApp us your booking reference at +20 128 152 7008 and we'll resend it.
Double-check your email address (common typos: .con instead of .com). Try "Forgot Password" to reset. Clear your browser cache if the login page seems stuck. If you signed up with Google or Apple, use the same sign-in method. Still locked out? Email support@routri.com from the email you registered with.
Log in → "My Bookings" → select your reservation → "Download Invoice". The invoice includes your booking details, payment amount, and Routri's company information for expense reports. Need a custom invoice format? Email support@routri.com with your booking reference and requirements.
Yes — all vouchers are mobile-friendly. Open the confirmation email or go to My Bookings → tap your reservation → show the QR code to your guide or operator. No need to print anything. Save a screenshot in case you're in an area with weak signal (common on desert safaris).