Shipping & Delivery Policy

1. Service Delivery Overview

Routri provides tour and experience services in the Red Sea region of Egypt. Unlike physical products, our services are delivered through:

• Instant digital booking confirmations
• Electronic tickets and vouchers
• Hotel pickup and transportation services
• On-location tour experiences

2. Booking Confirmation Delivery

2.1 Instant Confirmation

Upon successful payment, you will receive:

• Immediate email confirmation - Sent within 2 minutes of booking
• Booking reference number - Unique identifier for your reservation
• Tour details - Complete itinerary, meeting points, and contact information
• Payment receipt - Detailed breakdown of charges

2.2 Mobile Tickets

Most tours include mobile tickets that are:

• Delivered instantly via email
• Accessible through your Routri account
• Scannable QR codes for easy check-in
• Available offline on your mobile device

3. Transportation & Pickup Services

3.1 Hotel Pickup

For tours that include hotel pickup:

• Pickup time confirmation - Sent 24 hours before tour date
• Driver contact details - Provided on the day of pickup
• Pickup window - Usually 15-30 minutes from scheduled time
• Pickup locations - Major hotels and designated meeting points

3.2 Meeting Point Tours

For tours with designated meeting points:

• Exact location details - GPS coordinates and landmarks provided
• Meeting time - Clearly specified in confirmation email
• Contact person - Guide or representative contact information
• Identification - How to identify your tour guide or group

4. Delivery Timeframes

5. Geographic Coverage

5.1 Service Areas

We provide tour services in the following locations:

• Hurghada - Main hub with full service coverage
• El Gouna - Premium resort area with dedicated pickup
• Makadi Bay - Hotel pickup available
• Soma Bay - Scheduled pickup service
• Safaga - Limited pickup locations
• Marsa Alam - Selected tours with advance booking

5.2 Pickup Zones

Hotel pickup is available from:

• All major hotels and resorts in Hurghada
• Designated pickup points in residential areas
• Hurghada International Airport (for specific tours)
• Marina areas and popular landmarks

6. Special Delivery Requirements

6.1 Group Bookings

For group bookings (10+ people):

• Dedicated group coordinator assigned
• Customized pickup arrangements available
• Group leader contact established
• Special dietary requirements accommodated

6.2 Last-Minute Bookings

For bookings made within 24 hours of tour date:

• Immediate phone confirmation required
• Direct contact with tour operator
• Flexible pickup arrangements
• Subject to availability confirmation

7. Failed Delivery & Missed Pickups

7.1 Communication Issues

If you don't receive your booking confirmation:

• Check your spam/junk email folder
• Contact us immediately at +20 128 152 7008
• Provide your booking reference or payment details
• We will resend confirmation within 15 minutes

7.2 Missed Pickups

If you miss your scheduled pickup:

• Contact our emergency line immediately
• Alternative arrangements may be possible
• Additional charges may apply for special pickup
• Refund policies apply based on circumstances

8. Customer Support

8.1 24/7 Emergency Support

Our customer support team is available:

• Phone: +20 128 152 7008 (24/7 emergency line)
• Email: support@routri.com (2-hour response time)
• WhatsApp: +20 128 152 7008 (Instant messaging)
• Live Chat: Available on our website 9 AM - 9 PM EET

8.2 Multi-Language Support

Customer support available in:

• English (Primary)
• Arabic (Native)
• German (Business hours)
• Italian (Business hours)
• French (Business hours)

9. Force Majeure & Service Disruptions

In cases of weather, political instability, or other unforeseen circumstances:

• Immediate notification via SMS and email
• Alternative tour dates offered
• Full refund if no alternative is suitable
• Rebooking assistance provided
• No additional charges for rescheduling

10. Contact Information

For questions about this shipping and delivery policy: